MeritPrep

Refund Policy

Effective date: 8 June 2026 · Last updated: 8 June 2026

This Refund Policy explains MeritPrep's approach to refunds for the one-time purchases on our platform. Please read this carefully before completing your purchase. This Policy forms part of our Terms of Service.

1. All sales are final

By completing a purchase, you acknowledge that you have:

• Reviewed the free preview content (the full DBMS subject and the first chapter of every other subject) before purchasing
• Understood that the plan grants access until the relevant RSSB exam date specified at the time of purchase
• Accepted that no refunds will be issued once payment is completed, subject only to the narrow exceptions in Section 3

2. Try before you buy

To help you make an informed decision, MeritPrep provides substantial free preview content before any purchase is required:

• Complete DBMS subject — all chapters, lessons, MCQs, flashcards and mock tests for Database Management Systems are fully accessible without any payment
• First chapter of every other subject — including lessons, MCQs and flashcards, so you can evaluate teaching style, depth and quality before committing
• Sample mock tests in the free chapters, so you can experience the test interface

We strongly encourage you to use this preview content before purchasing. If MeritPrep is not a good fit for you, please do not complete the purchase.

3. Narrow exceptions where refunds may apply

Notwithstanding Section 1, MeritPrep will issue a refund in the following situations:

• Duplicate charges: You were charged more than once for the same plan due to a technical error. We will refund the duplicate amount.
• Service failure on our side: If, due to a sustained technical failure on MeritPrep's side, you are completely unable to access the purchased content for a continuous period of more than 7 days, and we are unable to resolve the issue, we will issue a pro-rata refund.
• Discontinuation of service: If MeritPrep voluntarily shuts down the platform before the RSSB exam date specified at the time of your purchase, we will refund the unused portion of your purchase pro-rata.
• Fraudulent transactions: If your card or UPI was used without your authorisation, please report the unauthorised charge to your bank and to help@meritprep.in immediately. We will cooperate with the investigation and reverse the charge if fraud is confirmed.
• Where required by law: Nothing in this Policy limits or excludes your statutory rights under applicable consumer protection laws of India.

4. What is NOT a basis for refund

The following will not, on their own, qualify for a refund:

• Change of mind after purchase
• Failure to clear the RSSB exam, regardless of the reason
• Personal circumstances (illness, change in exam plans, etc.)
• Insufficient time to consume the content before the exam
• You did not preview the free content before buying
• Issues caused by your device, internet connection or third-party services outside MeritPrep's control
• Account suspension or termination for violation of our Terms of Service

5. How to request a refund under Section 3

If your situation falls within one of the narrow exceptions in Section 3, email us at help@meritprep.in from the email address registered with your MeritPrep account. Please include:

• Your full name as on the account
• The Razorpay payment / order ID (you can find this in your purchase confirmation email)
• Date of purchase
• Which exception in Section 3 applies and a clear description of the issue
• Any supporting evidence (screenshots, error messages, dates and times)

We may ask follow-up questions to verify your identity and assess your request.

6. Processing timeline (for refunds under Section 3)

• Acknowledgment: within 2 business days of receiving your request
• Decision: within 7 business days of receiving your complete request
• Refund initiated: within 7 business days of approval
• Funds reflected in your account: typically 5–10 business days after we initiate the refund, depending on your bank and payment method (Razorpay handles the actual transfer)

7. Refund method

Where a refund is approved under Section 3, it is issued to the original payment method used for the purchase, through Razorpay. MeritPrep cannot refund to a different account, card or UPI ID.

8. Effect of refund

Once a refund is approved and processed, access to the paid content will be revoked. If you have downloaded any content for offline use, you must delete it. Your free-tier access (DBMS subject and first chapters) will remain unaffected.

9. Disputes and chargebacks

If you have a concern about a charge, please contact us at help@meritprep.in first. We will respond in good faith to resolve genuine issues. Initiating a chargeback through your bank without first contacting us — especially for reasons that do not fall within Section 3 — may be treated as a violation of our Terms of Service and may result in account suspension. We reserve the right to contest unjustified chargebacks with Razorpay.

10. Changes to this Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. Changes will be communicated by updating the "Last updated" date and, where appropriate, by notice on the Service.

11. Contact

For any refund-related question, write to help@meritprep.in.