MeritPrep

Refund Policy

Effective date: 2 June 2026 · Last updated: 2 June 2026

We want you to feel confident about your purchase. This Refund Policy explains when you can request a refund, how to do it, and how long it takes. It forms part of our Terms of Service.

1. Our approach

MeritPrep sells access to digital learning content (lessons, MCQs, flashcards, mock tests). Because this content is delivered immediately and consumed digitally, we apply a clear, time-bound refund window rather than open-ended refunds. We aim to be fair: if the platform genuinely does not work for you and you have not used a significant portion of the paid content, we will refund you.

2. Refund window — 7 days

"Used" means: lessons opened and read, MCQs attempted, flashcards reviewed, or mock tests started. Usage is measured against the total paid content available to you under the plan.

3. When refunds apply

You are eligible for a full refund if all of the following are true:

• You request the refund within 7 days of your purchase
• You have used less than 20% of the paid content
• The reason for refund is one of: technical issues we cannot resolve, content quality concerns, or a change of mind
• You have not previously received a refund for the same content

4. When refunds do not apply

We are unable to offer a refund in the following situations:

• Requests made more than 7 days after purchase
• You have used 20% or more of the paid content
• Your account has been suspended or terminated for violation of our Terms of Service
• You purchased a plan during a promotional sale where the offer terms explicitly stated "no refunds"
• Free trials, free content, or content provided at no charge
• Issues caused by your device, network, or third-party services outside our control

5. How to request a refund

To request a refund, email us at help@meritprep.in from the email address registered with your MeritPrep account. Please include:

• Your full name as on the account
• The Razorpay payment / order ID (you can find this in your purchase confirmation email)
• Date of purchase
• Reason for the refund request

We may ask follow-up questions to verify your identity and process your request.

6. Processing timeline

• Acknowledgment: within 2 business days of receiving your request
• Decision: within 5 business days of receiving your complete request
• Refund initiated: within 7 business days of approval
• Funds reflected in your account: typically 5–10 business days after we initiate the refund, depending on your bank and payment method (Razorpay handles the actual transfer)

7. Refund method

Refunds are issued to the original payment method used for the purchase, through Razorpay. We are unable to refund to a different account, card, or UPI ID.

8. Effect of refund

Once a refund is approved, access to the paid content will be revoked. If you have downloaded any content for offline use, you must delete it. Your free-tier access to MeritPrep will remain unaffected.

9. Disputes and chargebacks

If you have a concern about a charge, please contact us at help@meritprep.in first. Initiating a chargeback through your bank without first contacting us may delay resolution and, where the chargeback is found to be unjustified, may result in account suspension.

10. Changes to this Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. Changes will be communicated by updating the "Last updated" date and, where appropriate, by notice on the Service.

11. Contact

For any refund-related question, write to help@meritprep.in.