Whether you have a question about lessons, mock tests, payments, or just want to share feedback, the fastest way to reach us is by email. We aim to respond within 1 business day.
Best for: account issues, lesson questions, technical bugs, general questions
Include your order ID and the email address registered with your MeritPrep account.
Trading as: MeritPrep
Legal entity: See Terms of Service for full legal entity details
Registered with: Udyam Registration (Ministry of MSME, Government of India)
Registered location: Madhya Pradesh, India
Website: https://meritprep.in
Primary contact: help@meritprep.in
In accordance with the Information Technology Act, 2000 and related rules:
Office: MeritPrep Grievance Officer
Email: help@meritprep.in
Response SLA: Acknowledged within 48 hours; resolved within 15 days
The full name and designation of the Grievance Officer will be provided on written request to the email above.
If you have a payment or refund question, our Refund Policy and Terms of Service answer most common questions and may save you time. For everything else, please write to us — we read every email.