MeritPrep

Service Delivery Policy

Effective date: 2 June 2026 · Last updated: 2 June 2026

MeritPrep sells access to digital learning content. This page explains how, when, and where you receive the products you purchase from us. Because everything we sell is delivered electronically, there is no physical shipping involved.

1. What we sell

MeritPrep offers digital access to:

• Lessons (text, diagrams, summaries) across all syllabus subjects
• Multiple-choice question banks with explanations
• Flashcards with spaced-repetition review
• Mock tests (chapter mocks, half-syllabus mocks, full-syllabus mocks)
• Progress tracking and Daily Review features

No physical goods or printed materials are sold or shipped.

2. How delivery happens

The process:

1. You choose a plan and complete payment through our payment processor (Razorpay or Instamojo)
2. On payment success, the payment processor notifies MeritPrep
3. Your account on meritprep.in is automatically upgraded to include the purchased plan
4. You receive a confirmation email at your registered address
5. You can immediately log in (or refresh, if already logged in) and access the new content

3. Where to access your purchase

All purchased content is delivered through your MeritPrep account on the website (and any future mobile app). There is no download, no installation, and no shipping address required at checkout.

Sign in at meritprep.in using the same email you used for purchase to access your content.

4. Delivery confirmation

You will receive two confirmations within minutes of a successful payment:

• A payment receipt from our payment processor (Razorpay or Instamojo) at the email address you provided during checkout
• A welcome email from MeritPrep confirming the activation of your plan, sent to the email associated with your MeritPrep account

5. Delivery delays — what to do

If, after a successful payment, your account does not show the purchased plan within 10 minutes:

1. Refresh your browser / sign out and sign back in
2. Check your spam folder for the confirmation emails
3. If still missing, email us at help@meritprep.in with:
   • Your full name on the account
   • The email registered with your MeritPrep account
   • The payment / transaction ID from your payment confirmation

We will manually activate your plan within 1 business day, typically much faster during working hours (10 AM – 7 PM IST, Monday to Saturday).

6. Validity period of digital products

Each paid plan grants access for the duration specified at the time of purchase (for example, 12 months from the date of payment). After the validity period ends, access reverts to the free tier unless renewed. Renewal is voluntary; we do not auto-charge for renewal.

7. Coverage and access

Our service is available globally where the internet is accessible. Pricing is in Indian Rupees (INR) and payments are processed through India-based payment processors. Users from any country with an Indian-bank-compatible payment method may purchase and use the service.

8. Refunds and cancellations

Refunds and cancellations are governed by our separate Refund Policy. Please review it before making a purchase.

9. Contact

For any question about service delivery or your account, please write to help@meritprep.in.